20:00 05 Aug 19
We have an AC unit that is approximately 20 years old but it continues to run so we haven't replaced it. It wasn't cooling the house several weeks ago so we called to have it assessed and if it was still in decent shape serviced. The service rep said it was fine but close to end of life, though we could get another season out of it, serviced it and it worked again for a couple of weeks then died. We were disappointed due to the money we spent to service it, but also understood that it is about 20 years old so we called Columbia back to schedule an appointment for a replacement and they offered to credit us the service fee toward the replacement. Further, Marlena Jarvis came to assess the replacement and determined that we actually didn't need a replacement yet but it was simply the capacitor that had blown, a $90 part. Very honest people with a ton of integrity. She could have easily said we needed to spend the $5k to replace our AC unit and we wouldn't have been the wiser. Further, for them to also offer a credit due to the servicing was very commendable. We have had a bit of a jaded view of the overall Service Industry lately but Columbia Heating and Cooling proved us wrong. We highly recommend this company! Wonderful customer service and integrity! Thank you for restoring our faith!
00:44 25 Jul 19
I can't say enough good things about Columbia Heating and Cooling! Let's start with Alyssa in the office. This lady really knows her stuff. She has her finger on the pulse of the operation, and answered every question I threw at her. Color me impressed!! Then the service techs that have shown up of on all of my various tune-ups and issues over the years, are professional, polite, and they too know what's going on in the heating and cooling world and are up on all the latest technology. The service techs arrived during the times on my appoinment window, and they always fix the issue. If you are looking for a heating and cooling company that will take care of you now and over the years, Columbia Heating and Cooling is who you want to call! They are stone cold ROCK STARS!!!
18:52 19 Jun 19
Jim was friendly, knowledgeable and kindly shared information about my furnace, air conditioner and gas fireplace that has made me more comfortable about the equipment his company installed 5 years ago. I highly recommend Columbia Heating & Cooling.
17:13 18 Jun 19
Highly recommend Columbia Heating and Cooling. Very professional installers and Mike the salesman is very informative offered me exactly what my home needed!!!
19:56 17 Jun 19
My furnace needed a tune-up and I was able to make an appointment right away. Jim called when he was on the way, greeted me with a friendly smile and serviced the unit quickly & efficiently.
17:14 29 May 19
Columbia Heating and Cooling installed an air conditioner at my house last summer and WOW, they did a fantastic job. Everything from the estimate to the installation was a smooth and easy process. I got estimates from other companies before going with Columbia, and am so glad I chose them. Adam was patient and very knowledgeable and answered all of my questions. Choose Columbia Heating and Cooling and you will not be disappointed! Bravo guys!
16:00 04 Jan 19
I was referred to Columbia Heating and Cooling through NW Natural. My furnace randomly stopped working (later found out it was because of a squirrel...) during some of the coldest nights we've had so far this winter. The tech showed up ahead of the scheduled time and was able to fix my furnace within 30 minutes. No complaints, and glad to have heat again.
21:52 07 Aug 18
They came when promised and worked hard until everything was to our satisfaction!!! Good job guys!
23:37 31 Jul 18
Super company to work with from working with Marlena in the estimation process to the installation with Jake and Sai. These guys had an excellent process and they were very pleasant to work with. They had support in the electrical side from Bear Electric folks and they were also very nice to work with. I would give these guys a tremendous recomendation.
11:32 19 Jul 18
New AC unit. Everything was 5 star: scheduling was quick; everyone involved was knowledgeable and friendly; pricing was clear and reasonable. And my AC runs great 😀
22:59 13 Jul 18
We have struggled for the last 3 weeks with our Ac unit, and it finally gave up and died. Columbia came out Wednesday gave us a quote,saw that we had a very pregnant mommy, 4 little ones and a me in a cast and unable to to get around, they jumped to installed Friday afternoon last minute for us. Thank you, thank you for rescuing us!! Everyone was kind and professional I couldn't ask for more...lol besides not having to do it.
22:39 07 Mar 18
The gentlemen just left my house after putting in a brand new furnace and I couldn’t be happier. They were very professional and knowledgeable. The two gentlemen that did the work were very polite and all around nice guys. From now on my family and friends will only use them for hearing and cooling needs.
05:57 22 Feb 18
Columbia Heating and Cooling is the best in their industry. They are knowledgeable and have great customer service! They are always quick to respond and the prices are reasonable in comparison. My family members and I have always used Columbia Heating and Cooling and always will in the future. This is a contactor you can trust.
21:53 30 Jan 18
I called Columbia after receiving a highly suspect $5,200 quote from another HVAC professional for furnace replacement. Columbia spent time with me determining the details of the situation, and had a tech out to my house right away. They were professional, reasonable and knowledgeable. It turns out the furnace fix was simple not requiring replacement of my furnace at all, so $99 later instead of $5,200 later I'm now a lifelong customer. We asked them to install a new water heater and they've suggested cost saving measures all along the way, which is always greatly appreciated. Columbia is a fantastic and trustworthy company.
18:26 06 Jan 18
They were helpful in holidays
04:46 06 Jan 18
I had hard time with my water heater and thanks Columbia Heating to solve my problem .The staff where very Professional and answered all my questions.Easy and on time process made it a fun experience.
Kambiz Bastani L.Abadi
04:42 05 Jan 18
Great service, really nice guy, have good one
23:55 10 Dec 17
We had a great experience with Columbia Heating & Cooling! Jim worked late on Friday night to make sure our furnace and fireplace were working again. He was professional and personable and made our first experience with Columbia a great one. We will definitely be using them again for our future heating and cooling needs!
20:28 17 Oct 17
We received multiple quotes from various companies to install a brand new AC unit. Columbia was great from the start. We received a meeting and quote shortly after first contact. They were very clear and professional through the entire process ensuring we understood what we needed and the prices associated. We couldn’t say the same thing about some other companies. This was a big investment for our home so we really appreciated the transparency. The install team was also great to work with and very efficient. The end product was more than we expected and are very satisfied. Highly recommend Columbia for anyone in the market for AC or heating.
00:48 05 Aug 17
Great service-repairmen found the problem and now we have lovely cool air. We'll come back to them to service our heat pump!
01:11 05 Jul 17
Our A/C unit wouldn't turn on. Our management company contacted Columbia to come out and fix it. Jim arrived on time and was very pleasant and friendly. He got right to work, diagnosed the problem and had it fixed right away. I would definitely recommend this company for service. Thanks, Jim!
17:46 20 Mar 17
Columbia installed a new furnace in my rental house last year, the tenants are warm and the rent comes every month. The rebates for switching to gas from oil were pretty good, and made the whole thing a reasonable process. Now for the "kicker", I just called them for another furnace at my house, and I want this five star review to get me some good pricing. Alyssa, the gal on the phone sounds super foxy.
01:24 16 Mar 17
Knowledgeable staff that will get you comfortable and wont try and "up sell." Would recommend to friends and family.
Jeremy Hajdu Paulen
05:23 14 Nov 16
Columbia Heating installed a new 95% efficient furnace in our home. They were responsive when contacted, didn't push to upsell and were patient with our questions, got the job done on schedule and did a great job. We're pleased with our furnace. I especially appreciated the paperwork they processed to register the furnace for the warranty and to help us with the energy tax credits.
21:40 29 Apr 16
Columbia Heating and Cooling installed my air conditioner and water heater. They did a wonderful job and showed up when they said they would. Love the products and the customer service!
19:11 29 Apr 16
Columbia has been helping us for the last 11 years and every job has gone great. The staff is friendly and always willing to go the extra mile. Columbia can be recommend for all your heating and cooling needs.
23:44 10 Nov 15
If you're looking for an affordable furnace repair or installation this winter, I highly recommend Columbia. Their staff is reliable & professional - and as someone who doesn't know a lot about hvac products, they do a great job helping explain various products & the importance of routine maintenance. I highly recommend this company and will refer them in the future.
03:44 10 Nov 15
We could not be happier w/ the experience & customer service demonstrated by Columbia. The performance of our unit is incredible and really appreciate the professionalism found @ Columbia. We are extremely grateful!
01:37 03 Aug 14
Once again, Columbia Heating & Cooling saved the day for us. We have been customers of Columbia H&C for over 15 years. And, as a real estate agent for those 15 years, I have referred at least 20 of my clients to Columbia, with 100% total satisfaction on those referrals. Yesterday, in 90 degree temperatures, our air conditioner went "south." We called Columbia (it was about 6:30 PM in the evening, on a Friday, not a good time). The call service took our name and phone # and, within about 1 hour, we got a call from a technician. He said he would call early the next morning, and, lo and behold, he called at 8 AM the next morning (Saturday!!) to say that he would be at our home at 8:30 AM. He was there at that time!!He took care of the air conditioner after making several tests. He could have tried to sell us a new AC (which is 15 years old, by the way). Instead, he fixed the problem, and we are happy and comfortable again.(By the way, the tech's name is Ben.)Columbia is in the business of doing the job right and working for future business, not one-time shots. This company seems to be very interested in satisfying customers so that they will keep coming back. As a realtor, I will continue to refer Columbia Heating and Cooling forever. By the way, thank you Columbia, for doing such a great job and being very timely.Gregg